Privacy Policy

Last updated: 23 May 2026

Zaptronics respects your privacy.

This Privacy Policy explains how Zaptronics collects, uses, stores, shares, and protects personal information when you visit Zaptronics.co.nz, purchase products, contact us, subscribe to updates, or otherwise interact with us.

In this policy, “Zaptronics”, “we”, “us”, and “our” means a sole trader, trading as Zaptronics.

We aim to handle personal information in a way that is fair, transparent, limited to what is reasonably necessary, and respectful of privacy laws in New Zealand, Australia, the European Union, and the United States.

1. Contact details

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Privacy contact: info@zaptronics.co.nz
Trading name: Zaptronics
Website: Zaptronics.co.nz
Postal address: TBD

For New Zealand privacy purposes, our privacy contact also acts as our Privacy Officer.

2. What personal information we collect

We collect personal information only where it is reasonably necessary for our business, website, customer support, product sales, safety, compliance, or communications.

This may include:

Information you provide directly

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company or organisation name
  • Order details
  • Product preferences
  • Support requests
  • Messages you send to us
  • Newsletter or marketing preferences
  • Any other information you choose to provide

Payment information

Payments may be processed by third-party payment providers such as Stripe, PayPal, WooPayments, bank transfer providers, or similar services.

We do not intentionally store full credit card numbers on our own website or systems. Payment providers may collect and process payment details according to their own privacy and security policies.

Website and technical information

When you visit our website, we may automatically collect limited technical information, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from IP address
  • Date and time of access
  • Cookie and analytics information
  • Error logs and security logs

Product reviews, comments, and public content

If you leave a product review, blog comment, or other public contribution, the information you submit may be visible to other website visitors. Please avoid posting personal information you do not want made public.

3. How we collect personal information

We may collect personal information:

  • Directly from you
  • Through our website forms
  • Through WooCommerce checkout and account pages
  • Through email or support conversations
  • Through newsletter signup forms
  • Through payment, shipping, analytics, security, and website service providers
  • Through cookies and similar technologies
  • From public sources, where relevant to a business enquiry or supplier relationship

4. Why we use personal information

We use personal information for legitimate business purposes, including to:

  • Process and fulfil orders
  • Take payment and issue invoices
  • Ship products
  • Provide customer support
  • Respond to enquiries
  • Manage product returns, warranties, and safety notices
  • Send order confirmations and transactional emails
  • Maintain website accounts
  • Improve our products, documentation, and website
  • Detect fraud, abuse, security incidents, or technical problems
  • Keep business, tax, accounting, and compliance records
  • Send newsletters or marketing emails where permitted
  • Comply with legal obligations
  • Protect our rights, property, users, and business

We do not use personal information in ways that are unrelated to these purposes unless we have a lawful basis to do so.

5. Legal bases for processing

Where privacy law requires us to identify a legal basis, we rely on one or more of the following:

  • Contract: to process and deliver your order, provide support, or manage your account.
  • Consent: for optional marketing emails, certain cookies, or other activities where consent is required.
  • Legitimate interests: to operate our website, improve our products, prevent fraud, secure our systems, and communicate with customers.
  • Legal obligation: to keep tax, accounting, customs, safety, and compliance records.
  • Vital or public interest: only where applicable, such as urgent product safety concerns.

You may withdraw consent where processing is based on consent. Withdrawing consent will not affect processing that occurred before withdrawal.

6. Cookies and analytics

Zaptronics.co.nz may use cookies and similar technologies to:

  • Keep the website working properly
  • Remember cart and checkout information
  • Support login and account functions
  • Improve website performance
  • Understand how visitors use the site
  • Help protect the site from spam, fraud, and abuse
  • Support marketing or advertising features, if enabled

Some cookies are necessary for the website to function. Others are optional.

You can control cookies through your browser settings. Where legally required, we will ask for your consent before using non-essential cookies.

If we use analytics tools such as Google Analytics, privacy-friendly analytics, advertising pixels, or similar services, those providers may process limited technical information according to their own policies.

7. Marketing communications

If you subscribe to our mailing list or agree to receive marketing communications, we may send you updates about:

  • New products
  • Experiments and lab notebook posts
  • Technical articles
  • Product documentation
  • Offers or availability updates
  • Zaptronics news

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We will still send transactional or service-related messages where necessary, such as order confirmations, shipping updates, invoices, security notices, or product safety information.

8. Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

  • Website hosting providers
  • WooCommerce and WordPress service providers
  • Payment processors
  • Shipping and courier companies
  • Email and newsletter providers
  • Accounting and tax software providers
  • Fraud prevention and security providers
  • Analytics providers
  • Professional advisers, such as accountants, lawyers, or IT specialists
  • Government, customs, regulatory, or law enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

9. International transfers

Zaptronics is based in New Zealand, but some of our service providers may be located in, or process information in, other countries such as Australia, the United States, the European Union, or other jurisdictions.

Where required by law, we take reasonable steps to ensure that international transfers are protected by appropriate safeguards. These may include:

  • Using reputable service providers
  • Reviewing provider privacy and security terms
  • Using contractual safeguards
  • Limiting the information shared
  • Using providers that offer recognised privacy or data transfer protections
  • Taking steps to ensure comparable privacy safeguards where required

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

For example, we may retain:

  • Order and invoice records for tax, accounting, warranty, and legal purposes
  • Support correspondence for customer service and product history
  • Website security logs for a limited period
  • Marketing preferences until you unsubscribe or ask us to delete them
  • Account information while your account remains active

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it.

11. How we protect personal information

We use reasonable technical, organisational, and administrative safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These may include:

  • Secure website connections
  • Access controls
  • Password protection
  • Software updates
  • Backups
  • Security monitoring
  • Limited staff or contractor access
  • Use of reputable payment and hosting providers

No internet-based system is completely secure, but we take privacy and security seriously and work to reduce risk.

12. Your privacy rights

Depending on where you live, you may have rights to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your information in a portable format
  • Opt out of marketing communications
  • Opt out of sale or sharing of personal information, where applicable
  • Complain to a privacy regulator

We will not discriminate against you for exercising privacy rights.

To make a privacy request, contact us using the details in section 1. We may need to verify your identity before responding.

13. Australian and New Zealand users

If you are in New Zealand or Australia, you may have rights under the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, and related privacy principles.

You can contact us to request access to or correction of your personal information.

If you are not satisfied with our response, you may be able to contact:

  • The New Zealand Office of the Privacy Commissioner
  • The Office of the Australian Information Commissioner

14. European users

If you are located in the European Economic Area, you may have additional rights under the GDPR, including rights of access, correction, erasure, restriction, objection, portability, and complaint to your local supervisory authority.

Where we rely on consent, you may withdraw that consent at any time.

Where we rely on legitimate interests, you may object to processing in certain circumstances.

Zaptronics is based outside the European Union. If our activities require the appointment of an EU representative or additional transfer safeguards, we will take steps to comply with those requirements.

15. United States users

US privacy law varies by state.

Depending on your state, you may have rights to know, access, correct, delete, or obtain a copy of personal information we hold about you. You may also have the right to opt out of certain uses of personal information, including sale, sharing, targeted advertising, or profiling where applicable.

Zaptronics does not knowingly sell personal information.

If we use advertising, analytics, or tracking technologies that may be considered “sharing” or “targeted advertising” under certain US state laws, we will provide any required opt-out mechanism.

California residents may have additional rights under California privacy law, including the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights, where those laws apply to us.

16. Children’s privacy

Our website and products are not directed at children under 16.

We do not knowingly collect personal information from children under 13 in the United States, or from children where parental consent is required by applicable law.

If you believe a child has provided us with personal information without appropriate consent, contact us and we will take reasonable steps to delete the information.

17. Product safety, technical support, and scientific equipment

Zaptronics sells and discusses experimental, electronic, scientific, and technical products.

If you contact us about technical support, product safety, repairs, faults, experimental setups, or documentation, we may keep records of those communications. This helps us provide support, improve products, identify recurring issues, and communicate important safety information where necessary.

Please do not send us sensitive personal information unless it is necessary for your enquiry.

18. Links to other websites

Our website may contain links to other websites, services, documentation, videos, suppliers, or third-party resources.

We are not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date. If we make significant changes, we may take additional steps to notify users where appropriate.

20. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

We will take privacy complaints seriously and respond within a reasonable time.

You may also have the right to complain to a privacy regulator in your country or region.